Member Services Attendant | Recreational Services
The University of Iowa

Location:              Campus Recreation & Wellness Center (CRWC), Field House (FH), or Hawkeye Tennis & Recreation Complex (HTRC)

Supervisors:       Coordinator, Facility Operations

Rate of Pay:        $8.30/hour (starting wage)

What you will learn

You can expect to learn skills such as customer service experience, task organization, leadership skills, and working with people from diverse backgrounds as well as part of a team. Although your job in the Division of Student Life may not be directly related to your future profession, the skills you learn here will help you in your chosen career path and give you valuable work experience to strengthen your resume.


To assist in the day to day management of the Campus Recreation and Wellness Center (CRWC) and/or the Field House (FH) for the benefit of the members and the university community.  This position is responsible for answering questions regarding all Recreational Services facilities, checking members into the facilities, and ensuring all registration and membership forms are filled out correctly.  Knowledge of Fusion Recreation Management Software is necessary.


  • Provide excellent customer service while serving as the first point of contact for members.
  • Sell memberships and guest passes.
  • Answer questions in person or via the phone about programs and facilities.
  • Register participants for a variety of recreational programs.
  • Responsible for daily cash flow through the Fusion program and works independently under little supervision.
  • Greets members while checking their membership ID for entrance into the facilities.
  • Implement and enforce membership policies and procedures.
  • Lead tours of the facilities when needed.
  • Maintain a working knowledge of all Recreational Services programs and facilities.
  • Assist in the response to all building emergencies (Accidents/Injuries, Inclement Weather, etc)
  • May be required to work special events outside normal hours of operation.
  • Works cooperatively with other areas of the department to achieve established goals.
  • Promotes a safe, clean, functional and marketable facility.
  • Performs other work as assigned.


  • Outstanding customer service skills.
  • Strong written and verbal communication skills.
  • Ability to interact with diverse groups through a variety of situations.
  • Mandatory attendance at training meetings.
  • Ability to use independent judgment when needed and possess strong problem-solving skills.
  • Must be able to accommodate a variable work schedule that will include early mornings, late evening , weekends, holidays and breaks including football games; typically 2-3 games per  season.
  • One year working for Recreational Services or cash handling experience preferred.
  • 2 semester commitment.

Training/Certification Requirements

  • Complete FERPA, Credit Card, Cash Handling, and Security Awareness Training.
  • Must successfully complete a criminal background check.